Velocity Race Gear FAQ

Credit Cards - We accept VISA, Mastercard, Discover, and American Express. Your credit card will be authorized upon processing your order, and will be billed prior to shipment. Shipping charges will be added to your order for the exact cost of shipping. Please make sure that you enter the same exact billing address and telephone number that your credit card company has on record for your account to avoid delays in processing your order. All prices are in U.S. Dollars.

E-Checks - We accept E-Checks. Shipping charges will be added to your order for the exact cost of shipping. All prices are in U.S. Dollars.

PayPal - We accept PayPal. Shipping charges will be added to your order for the exact cost of shipping. Shipments will be forwarded after deposit is confirmed in our account, this may take an additional day to process. All prices are in U.S. Dollars.

Cashiers Checks & Money Orders - Are not accepted unless prior approval is granted in advance from our Customer Service department at 855-722-3946 during normal business hours. Shipments will be forwarded after receipt of funds from customer.

Sorry, we currently do not accept personal checks, purchase orders or C.O.D orders.

Same day shipping is available on in-stock items for most orders received before 3:00 PM EST (12:00 Noon Pacific Time) Monday through Friday. No orders are shipped on Saturdays, Sundays or legal holidays. Please ensure that you enter the same exact billing address and telephone number that your credit card company has on file for your account to avoid delays in processing your order. There will be an automatic charge of $30 to your credit card account on any refused shipment. UPS Next Day, Second Day, 3 Day or Ground shipping is available.

Shipping Charges are calculated based on UPS Ground charges based on product approximate weight and size of each product and the destination of the shipment.

PLEASE NOTE: Sorry, but we can not deliver to P.O. Boxes!

We ship only within the United States at this time.

UPS Ground - delivers within 1-5 business days

Transit times vary from our California warehouse.

Use the following guidelines for typical transit times for shipments from our Michigan warehouse (most parts, equipment, supplies - other locations vary):

Use the following guidelines for typical transit times for shipments from our California warehouse (safety equipment only - other locations vary):

• Arizona - 3 business days
• California (Northern) - 1 business day
• California (Southern) - 2 business days
• Colorado - 3 business days
• Florida - 5 business days
• Illinois - 4 business days
• Indiana - 4 business day
• Michigan - 4-5 business days
• Missouri - 4 business days
• New York - 5 business days
• North Carolina - 5 business days
• Ohio - 5 business days
• Pennsylvania - 5 business days
• Texas - 4 business days
• Washington - 2 business days

UPS 3 Day Select - delivers within 3 business days

UPS 2 Day Air - delivers within 2 business days

UPS Next Day Air - guarantees product shipped by 6:00 p.m. EST will arrive by noon the next day in most areas of the continental United States, metro Hawaii and metro Alaska.

Online Shipment Tracking - Your tracking information will be automatically sent to you via e Mail after your product has shipped. Or you may click on the “My Orders” link located at the bottom of any page and simply log into your account and you can track your shipment. There you will find the tracking information and status of your order. Simply click on this number to track your shipment online, or call UPS at 1-800-PICK UPS. To track your UPS shipment online, log in to http://www.ups.com/tracking/tracking.html.

Damaged Shipments - If you received a damaged shipment from UPS, please call UPS at 1-800-PICK UPS (1-800-742-5877) and request a Damage Inspection.

Velocity Race Gear accepts returns on non-defective, unused products within the first thirty (30) days after the invoice date. Your credit card or PayPal account will be refunded for the full purchase price plus sales tax (if applicable). A $5 processing fee will be applied to all non-defective returns. All non-defective returns are subject to a 15% restocking charge, but this charge is typically waived if a replacement product is purchased prior to processing of the merchandise return. Before returning any item you must submit a RMA (Return Merchandise Authorization) e mail for approval. An RMA (Returned Merchandise Authorization) number for the merchandise you wish to return will be forwarded to you via your e mail address.

All merchandise to be returned must be accompanied by an RMA number and be in its original packaging. The product must be unused, unaltered and unchanged from it's original state. Merchandise must be returned in "new, unused" condition, in original packaging (in re-saleable condition) and with all instructions, manuals, warranty cards and accessories. Any merchandise returned that does not meet this criteria may be subjected to an additional $25 handling fee or refusal.

A separate RMA number may be required for each item that is to be returned. The item and RMA number must match for the return to be accepted. Absolutely no returns will be accepted without a valid RMA number. Due to the nature of their use, racing products are not covered by warranty once they have been used. When it is determined the part is defective, we will either replace it or offer you a refund (depending on warranty from each manufacturer). No refunds will be given on shipping charges.

Please follow the following steps when requesting your return to ensure prompt and processing and credit to your account:

1. Contact Velocity Race Gear with a Product Return Request to obtain a Return Merchandise Authorization number (RMA).
2. All merchandise to be returned must be accompanied by an RMA number and in its original packaging. The product must be unused, unaltered and unchanged from its original state. Any merchandise returned that does not meet this criteria may be subjected to an additional handling fee or refused.
3. You will receive an RMA number via e Mail (or over the telephone if we can't reach you via e mail) with shipping instructions and address to send your merchandise.
4. Pack the product carefully to avoid any damage during shipping. Always use a sturdy shipping carton to ship the parts back to us (if possible, please use the carton that you received the part in from us). Clearly print the RMA Number on the outside of the shipping carton (not the actual merchandise packaging being returned). Please do not write on, use tape, or affix shipping labels to the product package itself, because we must return it to stock and we can't re-sell a box that has been defaced.
5. Velocity Race Gear will require the order number, or better yet, a copy of the original receipt or packing slip showing when the product was purchased. Please include this information with merchandise you are returning. Returns will be assessed a $5 processing fee per RMA number. This fee will be deducted from the amount credited to your credit card or PayPal account, plus any applicable restocking charges, typically 15% of purchase price.
6. All returns must be shipped prepaid via UPS Ground - no collect shipments will be accepted. Please insure the product for its full value to protect yourself against loss or damage in transit.
7. Sorry, we can't accept returns on product on Special Order items.
8. All return merchandise must be shipped via United Parcel Service (UPS). If we determine that the part was shipped in error by our warehouse, we will either issue a UPS Call Tag or make arrangements to refund the return shipping at published UPS ground rates to your credit card. Please retain your shipping receipts for proof of purchase.
9. Be sure you keep a record of your UPS tracking number. Velocity Race Gear can't accept responsibility for undelivered returns. You can track your return shipment with UPS online at http://www.ups.com/tracking/tracking.html.

Velocity Race Gear has made every attempt to ensure that all product descriptions, pricing, graphics, illustrations and application information is correct and thorough as possible to assist you in making the best selection of merchandise to fit your needs. In the event that a product is listed at an incorrect price due to an database error, incorrect pricing or price increases received from our suppliers or distributors, we reserve the right to refuse or cancel any orders placed for product at the incorrect price. All illustrations and graphics contained on this web site are for reference only, and actual product shipped may vary from illustration.

Occasionally, we may be out-of-stock on an item you order from us. If an item is out-of-stock, we will notify you via e mail and/or telephone so that you may attempt to purchase the product elsewhere, or pick place an order for an alternative product that will fit your requirements. For your convenience, we do not maintain backorders on unshipped products. Most out-of-stock situations pass quickly, so please feel free to try ordering the product again at a later date.

Warranty claims must be made before the product is used, within thirty (30) days of purchase, and are subject to the specific terms and conditions of each individual manufacturer. Due to the nature of their use, auto racing products are not covered by warranty once they are installed or have been used. When it has been determined the product is defective we will either replace it or offer you a refund. No refunds will be given on shipping charges.

Anytime after the first thirty (30) days of purchase, all returns and replacements must be handled directly with the manufacturer. Manufacturers warranties vary on each product and is subject to change without notice.

WARNING: Motorsports are dangerous. Racing and Safety Equipment products are sold without warranty, expressed or implied unless specifically noted. No warranty or representation is made as to this product's liability to protect the user from any injury or death. The user assumes that risk.

All trademarks or service marks contained on this Internet site are the property of their respective owners and used solely to promote the brand, features and benefits of these products. "Velocity Race Gear" and "VelocityRaceGear.com" are registered trademarks or service marks of Performance Sales and Marketing Inc. All rights are reserved

Velocity Race Gear offers no warranties...either express or implied, including any warranty of fitness for a particular use or application. There is no warranty expressed or implied as to whether the goods sold hereby will protect purchaser or ultimate user of such goods from injury or death. Racing is a dangerous activity and the user shall be responsible for determining the suitability and safety of the product for its intended use, and the user assumes all responsibility and risk in connection there within.

All content and materials on this web site are protected by worldwide copyright laws and treaty provisions. The copyright on such materials is held by Performance Sales and Marketing Inc. or by the original creator of the materials. Any unauthorized use of the materials appearing on this site may violate copyright, trademark, and other applicable laws and could result in criminal or civil penalties. All rights are reserved.

This statement discloses the privacy and security practices for Performance Sales and Marketing Inc. and www.VelocityRaceGear.com. This statement does not include the privacy practices for partnered sites. We strongly encourage our users who visit external sites from links within VelocityRaceGear.com to read the privacy statements of those sites as their privacy practices may differ from ours.

If you have questions, comments or concerns regarding this statement you should first contact us via Customer Service email or by calling 855-722-3946. If you prefer, you may contact us in writing via our postal address:

VelocityRaceGear.com

PO Box 750218

Petaluma, CA 94975-0218

supportdesk@VelocityRaceGear.com

VelocityRaceGear.com has taken extensive precautions to safeguard your security when making online purchases in order to ensure that your information is secure.

Privacy

What personal information is collected?

You will be asked to provide us with personally identifiable information when you visit the VelocityRaceGear.com website in order for us to provide you with the products that you wish to order. You may either check out as a “guest” or you may wish to become a registered customer of our online store. You will be required to provide your billing and shipping addresses, your email address, and your credit card number or other payment-related information.

NOTE: VelocityRaceGear.com does not keep our customers credit card information on file, therefore you will be asked to provide your account information each time you order from us. This is an additional security precaution that further reduces any opportunity for security breaches. If you request one of our newsletters or send an inquiry to one of our customer service representatives we will store a record of your request along with your email address. In addition, our web servers track various technical details about your visit, such as your IP address and which pages you visited. That information does not typically contain any personally identifiable information about you. We also collect demographic and interest information (such as age, gender and interests) about you using Google Anayltics. This allows us to present specific products and services to you based on who you are and what you like.

How is the provided information being used?

We only collect information that is used to provide the products and services that you have requested or in which we think that you might have an interest. We also use this information to improve the content of our website, to notify you of problems with your requests, or to update you about changes to our website.

Do we share your personal information?

Occasionally we will need to share information with third parties in order in order to provide you with the products and services you have requested and to operate this website. This may require us to transmit your personal information to service providers who assist us in processing orders and shipping products, processing payment information, and sending emails and newsletters. We protect your privacy with these service providers via agreements that they will protect your privacy in accordance with our standard Privacy/Security Policy. Some of those organizations may have their own privacy statements which may give you additional protections. You are strongly encouraged to read those statements when presented.

How do I access or manage my personal information?

Registered customers of the website can manage most of your registration information. However, some of your personal information may not be changed online and may require you to contact us to verify your identity before changes can be made. The customer registration area will permit you to decide whether or not you wish to receive or opt-out of future email messages from this website. We may be required to maintain records about your purchases or other activities on this website due to various legal and recordkeeping requirements. If you prefer to manage your personal information via other means, you may contact us in writing at:

VelocityRaceGear.com

PO Box 750218

Petaluma, CA 94975-0218

supportdesk@VelocityRaceGear.com

If required by law, what information will be disclosed?

Pursuant to a subpoena, warrant, or other order by a court of competent jurisdiction we may provide any and all information we have about you to law enforcement or other government agencies. If this should occur we will in all cases require written documentation of the request, proof of the identity of the law enforcement official, and we will take every step to authenticate the validity of the request. Any request submitted with less than a court-issued order will be evaluated on a case-by-case basis according to the need and urgency and the law enforcement or government agency making the request.

What are cookies and how do we use them?

A cookie is a block of text placed in a file on your hard drive by a website you've visited. These types of cookies cannot identify an individual user specifically, such as by name or address, unless the cookie data is attached to personally identifiable information via online registration. Speedway Motors uses cookies to observe our site visitor's navigation throughout the site. This helps us identify ways to improve the shopping experience. Cookies are also used in line with Google Remarketing and Analytics to serve advertisements to you on other websites across the Internet based on your past visits to our website. Your personally identifiable information, such as telephone number and address, are not shared with Google via cookies.

VelocityRaceGear.com also uses a session cookie, which is a piece of identification between your browser and our server that helps to do things such as keeping track of the items in your shopping cart. The shopping cart cookie is saved for a designated period of time in case your session expires or if you return to complete a purchase within that time frame.

What choices do I have regarding the collection, use and distribution of information?

If you do not want to receive email from us in the future, please opt-out at the bottom of the email message or contact us via email, or by writing at the aforementioned postal address.

When you provide us with your email address, you will only receive messages about your order status, or issues regarding the operations of this website. You must opt-in to receive any email messages from VelocityRaceGear.com or any subsidiaries of Performance Sales and Marketing Inc. You may modify your email preferences by calling 866-722-3432 or if you have an account at VelocityRaceGear.com you may change them in by clicking here.

If you provide us with your postal address, you may receive periodic catalogs from us or other notices containing information about new products and services or upcoming events. We never sell or share email addresses with any outside companies or organizations for marketing purposes. If you do not wish to receive postal mailings from VelocityRaceGear.com or any or Performance Sales and Marketing subsidiaries please let us know by calling, sending an email, or writing to us at the aformentioned postal address.

We will require your telephone number when placing on order and you be contacted by us with information regarding your order or requests for additional information. We never share telephone numbers with any third parties for marketing campaigns.

Security

What security procedures are used to protect the loss, misuse or alteration of information?

VelocityRaceGear.com is committed to making our online ordering process and your personal information secure. We sincerely appreciate your business and take your security very seriously.

VelocityRaceGear.com uses Google’s AdWords remarketing service to advertise on Google as well as third party websites to market to previous visitors to our site. This means that we may advertise to visitors of our site who may have only viewed items but not completed any task. For example you may not have yet made a purchase on VelocityRaceGear.com. These ads could be on any site that is part of Google’s display network or in Google’s Search results. We may also advertise to you based on your interests. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy. If you would like opt out of these marketing campaigns you can do so on Google’s Ads Settings page

VelocityRaceGear.com Secure Online Orders

The VelocityRaceGear.com website uses SSL to communicate with secure browsers like Firefox, Google Chrome and Internet Explorer. Credit card information entered is encrypted by state-of-the-art and industry-standard protocol, SSL (Secure Sockets Layer). The aforementioned browsers encrypt your credit card and personal information making it extremely difficult to intercept and misuse while being transmitted between your computer and our server. If your browser is not secure, you will not be able to complete a purchase at VelocityRaceGear.com.

Once you complete your order, we take additional precautions to protect the security and privacy of the information stored on our computer networks reducing the likelihood of any possible security breaches. These systems are housed in secure facilities, and access to your data by our employees is limited is strictly controlled by password protected systems, and monitored for abuse.

VelocityRaceGear.com does not keep our customers credit card information on file, therefore you will be asked to provide your account information each time you order from us. This is an additional security precaution that further reduces any opportunity for security breaches.

If you are still uncomfortable of providing your credit card online, please don’t hesitate to contact us by phone toll free at 866-722-3432.

If you have questions whatsoever regarding your online security, please contact us at 866-722-3732 or email Customer Service.

Children

VelocityRaceGear.com does not knowingly collect personally identifiable information from children under age 13 without the verifiable permission of a parent or guardian, in accordance with federal law. You are welcome to browse our website if you are under age 13, however you are not permitted to use any of the features of our site that require the collection of any personally identifiable information. If we discover that we have inadvertently determine that we have accidentally collected a child's information, we will immediately completely delete that data from our records.

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by Velocity Race Gear to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

If you have requested a Velocity Race Gear brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from Velocity Race Gear, please contact us via email at . Include your name and mailing address and email address. You will be removed from any future mailings.

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Velocity Race Gear offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. Velocity Race Gear takes great pride in having you as a customer and we will ensure your privacy as a customer. Velocity Race Gear does not sell or exchange names or any other information about our customers with third parties.

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

YOUR DOMAIN NAME HERE does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Velocity Race Gear seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Velocity Race Gear reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

If you are a registered member at Velocity Race Gear, you can change your personal information at any time by updating your information at check-out.

We welcome your comments and questions about privacy. Please send email to support@velocityracegear.com.

We are confident that your visit to Velocity Race Gear is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at 208-417-2841.