Order by phone 855-722-3946

Shipping & Returns

  1. How fast is my order processed?
  2. When will my order ship?
  3. What shipping options are available?
  4. Do you ship outside of the USA?
  5. Do you ship to Alaska and Hawaii?
  6. Do you ship to APO/FPO addresses?
  7. Do you ship to Canada and US Territories?
  8. How much is shipping?
  9. When will I receive my order?
  10. Do you offer expedited shipping?
  11. Can I have my order sent to more than one address?
  12. What could cause a shipping delay?
  13. Item is on backorder
  14. Undeliverable packages (orders returned to us)
  15. Billing address information is inconsistent with what is on the credit card record
  16. Restocking Fee
  17. Return Shipping Costs

Q: How fast is my order processed?

Under normal circumstances, orders recieved by 3:00 pm EST (Noon Pacific Time) are processed the same day, Monday through Friday during typical business hours. All orders placed Saturday or Sunday will be processed on Monday, with the exception of holidays.

Q: When will my order ship?

All shipments on orders placed by 3:00 pm EST (Noon Pacific Time) Monday through Friday typically ship the same day. Some products are drop-shipped from other suppliers, we cannot guarantee same day shipments. However, most shipments will leave the same day. If there are any known delays, we will let you know immediately via e mail or telephone.

Q: What shipping options are available?

Shipments are available by UPS Ground, 3 Day Select, 2nd Day Air and Next Day Air. All orders must ship to physical addresses. SORRY WE CAN NOT SHIP TO PO BOXES.

Q: Do you ship outside of the USA?

Sorry, we currently do not ship to Canada, non-Continental US Territories, or Internationally.

Q: Do you ship to Alaska and Hawaii?

We do ship to Alaska and Hawaii. However, shipments to Alaska and Hawaii are excluded from any Free Shipping offer.

Q: Do you ship to APO/FPO addresses?

We apologize but we are unable to ship to APO/FPO through our website at this time. If you would like to place an order and ship it to an APO/FPO address, we recommend having a friend or family member take delivery from us and forward it to you.

Q: Do you ship to Canada and US Territories?

We regret that we are not shipping orders outside the 50 United States at this time.

Q: How much is shipping?

Shipping is determined using UPS rate calculations.

Q: When will I receive my order?

Use the following guidelines for typical transit times for shipments from our California warehouse (drop ships from other locations vary):

  • Arizona - 3 business days
  • California (Northern) - 1 business day
  • California (Southern) - 2 business days
  • Colorado - 3 business days
  • Florida - 5 business days
  • Illinois - 4 business days
  • Indiana - 4 business day
  • Michigan - 4-5 business days
  • Missouri - 4 business days
  • New York - 5 business days
  • North Carolina - 5 business days
  • Ohio - 5 business days
  • Pennsylvania - 5 business days
  • Texas - 4 business days
  • Washington - 2 business days

UPS 3 Day Select - delivers within 3 business days

UPS 2 Day Air - delivers within 2 business days

UPS Next Day Air - guarantees product shipped by 6:00 p.m. EST will arrive by noon the next day in most areas of the continental United States, metro Hawaii and metro Alaska.

Online Shipment Tracking - Your tracking information will be automatically sent to you via e Mail after your product has shipped. Or you may click on the “My Orders” link located at the bottom of any page and simply log into your account and you can track your shipment. There you will find the tracking information and status of your order. Simply click on this number to track your shipment online, or call UPS at 1-800-PICK UPS. To track your UPS shipment online, log in to http://www.ups.com/tracking/tracking.html.

Damaged Shipments - If you received a damaged shipment from UPS, please call UPS at 1-800-PICK UPS (1-800-742-5877) and request a Damage Inspection.

Q: Do you offer expedited shipping?

Yes. You can choose 3-Day, 2-Day or Next Day service for an additional charge.

Q: Can I have my order sent to more than one address?

Each order can be sent to only one address. If you are purchasing several items to be shipped to different addresses, you'll need to place a separate order for each different shipping address.

Q: What could cause a shipping delay?

Wrong address or zip code used for the shipping address.

When the shipping company can't deliver your package and they send the packages back to us, we will contact you via email or phone for correct address information.
Orders placed that ship to an address other than the billing address are subject to additional security screening. Orders received with address information not matching the cardholder information on file for the issuing bank are also subject to security screening and refusal.

Q: Item is on backorder

Occasionally, we are out-of-stock on an item you may order from us. If an item is out-of-stock, we will notify you via e mail so that you may attempt to purchase the product elsewhere, or pick place an order for an alternative product that will fit your requirements. For your convenience, we do not maintain backorders on unshipped products. Most out-of-stock situations pass quickly, so please feel free to try ordering the product again at a later date.

Q: Undeliverable packages (orders returned to us)

Packages that are returned to us by the U.S. Postal Service or UPS and marked as "Unclaimed", "Return to Sender", "Attempted Unknown", "Refused", or "Invalid Street Address", will be credited back to the customer's credit card on file, less the shipping and handling fees and a 25% restocking fee.

Q: Billing address information is inconsistent with what is on the credit card record

To protect our customers against credit card fraud, we will call, email or use other ways to verify that the credit card holder authorized the purchase. The billing address MUST MATCH the records at the card issuing bank or we will not accept the order.

Q: Restocking Fee

Returns are subject to a 15% Restocking Fee. This fee is typically waived if you purchase a replacement item.

Q: Return Shipping Costs

Return shipping is the customer's responsibility.Please Call 1-855-722-3946 for a RMA "Return Merchandise Authorization Number" before returning any item. Or E-Mail at supportdesk@pitstopusa.com.


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